Last updated 26 October 2026
We want your chocolate to arrive quickly and in great shape. Here’s how we send it, and what to do if something isn’t right.
Shipping
We ship anywhere in New Zealand. Sorry, we don’t ship overseas. Shipping is charged per order, no matter how much you buy:
| Where | Urban | Rural |
|---|---|---|
| North Island | $6.00 | $11.00 |
| South Island | $7.00 | $12.00 |
All prices include GST. Please choose the rural option if your address has a rural delivery (RD) number. Rural parcels cost us more to send, so if an urban rate is chosen for a rural address we may get in touch about the difference before we send your order.
Dispatch and delivery
- Orders are packed in Levin, Monday to Friday, and usually leave us within two working days.
- Once your order is sent, you’ll get an email with a tracking link.
- Typical courier times after dispatch: 1 to 3 working days in the North Island, 2 to 4 working days in the South Island. Rural addresses can take 2 to 3 extra days.
- Couriers can run late, especially in December. If you need chocolate by a certain date, order early.
Hot weather
Chocolate and hot courier vans don’t mix. In summer we may hold orders over the weekend and send them early in the week so they spend less time in transit. Please have your parcel delivered somewhere it won’t sit in the sun, and pop it somewhere cool as soon as it arrives.
Returns and refunds
Damaged, melted, faulty or wrong items
If your order arrives damaged, melted, or isn’t what you ordered, email us within 7 days of delivery at Joe@potterbrothers.co.nz with your order number and a photo or two. We’ll sort it out quickly with a replacement or a refund, whichever you prefer. You won’t be asked to pay for return postage, and in most cases you won’t need to send anything back.
Changed your mind?
Because our products are food, we can’t take them back or refund them if you simply change your mind, so please choose carefully. If you contact us before your order has been sent, we’re happy to change or cancel it and refund you in full.
How refunds work
Refunds go back to the card you paid with. We process them straight away, and your bank usually takes 3 to 10 working days to show the money in your account.
Your rights
Nothing on this page takes away your rights under the Consumer Guarantees Act 1993. If a product doesn’t meet those guarantees, we’ll put it right.
Questions?
Email Joe@potterbrothers.co.nz, call 027 519 7785, or use our contact form.